McFarland Auto Repair

Thanks for the review Scott. By giving feedback we can better serve our customers in the future. We take pride in our work and we will continue to strive for perfection. We feel we let you down by not properly explaining the related charges for your recent repair work. Shop supply charges are charged for each job that leaves the shop and they cover the many items that are used in the process of auto repair. The supplies are many & a true expense. All supplies bought are entered into our computer system and are charged out at a rate of 5-7% depending on what type of job is being performed. The supplies vary from sanding discs, chemicals, cleaners, lubes, towels, floor cleaners and safety tools & equipment related to proper disposal of fluids & hazardous waste. We believe without these items we would not be performing the type of quality job our many customers have grown to expect from us. We will continue to try to keep expenses down for our customers in the future and we will work to better convey all of our charges in the future - not just the bottom line. Thanks again, Tom Schoenmann

I had been told by my auto dealership during a routine oil chnage that I had a small exhaust leak that needed welding and a bad power steering motor that needed replacing. They quoted $1200 for the repairs and so I spoke with my husband and he suggested I get a second opinion from Tom's Auto Center in McFarland. Boy howdy, am I glad I did! Tom is a stand-up guy, truly one of the good ones. He had his guys check out the issues my dealership had told me about and they found zero exhaust leaks. None! He did agree that my power steering motor needed to be replaced, but he said also the pulley was also bad. he even pulled the part to show me so I could get a visual and also proved to me he wasn't making it up (like the non-existent exhaust leak). So for HALF the price of what the dealership quoted me, I got the work done that actually needed to be done plus I got a free loaner car for the duration of the repairs. AND when I picked up my car, there were homemade cookies sitting on the passenger seat with a thank you from Tom. Seriously - so awesome! I live on the East side of Madison and I'm happy to drive to McFarland for Tom. I won't take my car anywhere else for repairs as long as Tom's is around. Well worth it!

I recently had some brake trouble and went to Tom's Auto to get it taken care of. I had been there before for repairs and have had no issues with their work. Today however, I have issues with their billing. I was charged $24 to look at my brakes, $627.78 for the repair which included 2 new rotors (I expected 2 new rotors, having looked at the noisy one myself), tax, and $34.37 in "shop supplies". I told them flat out that that "shop supplies" was a dishonest charge and got a shrug for a response. Now I question the honesty in every charge from these guys. I'll try Ken's next time I need work done.