My family (my immediate and my parents) all go to Tom's for car service. They know us by name, know our cars, and are extremely accommodating and friendly. They have never had a problem with getting us a loaner care, holding on to our cars, and taking great care of them. We've been to them for simple oil changes, check engine lights going off, leaking sunroofs, and getting used cars checked out before buying them. We've gone to them for several years and will continue to for many more because of the great customer service.